A professional website will generally take anywhere from 30 days to six months to complete.

Most of our web projects should allow 12 to 16 weeks from the time that the project kicks off to the time that the website launches. Where complexity is higher or the scope of the project is particularly large, projects can take six months or longer. However, completing a project in less time is possible.

For a change-of-mind refund request to be considered, it must be received by our sales department within 15 days from the date of purchase. We do not require that you provide a reason for your request; however, your feedback would be appreciated. Change-of-mind refund requests are granted at the sole discretion of KLOG and are subject to approval.

All change-of-mind refund requests must pass the Terms of Use outlined on this website to be eligible for refund consideration. Change-of-mind refund requests are granted at our sole discretion. If a change-of-mind refund request is granted, the client will incur a 25 percent processing fee to cover the costs of refunding financial transactions and time spent on the client project. Change-of-mind refunds apply only to single purchases. When deciding to use a KLOG product, we strongly encourage you to review our Terms of Use before purchasing. In the case of web-based visible source products, we require that you supply us with the URL where the product was in use prior to considering your request.

Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.

Design project refunds may only be considered if the project did not meet the agreed upon production deadline. Once the project has been submitted and completed to the client’s satisfaction, refunds will not be issued. You may request a refund only in the event that you were unhappy with the product and did not approve of the submission. In the event that a refund is approved, a 25 percent fee will be charged to cover the cost of produced work and payment processing fees.

KLOG reserves the right to refuse a refund in the following events:

• If any intellectual property has been developed, deployed, or created upon the client’s behalf, including but not limited to website design, graphic design, css development, php development, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.

• Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.

• Purchaser has attempted a chargeback and failed.

If a client loses or accidentally deletes the files delivered by KLOG at the completion of the project, KLOG can re-upload to Dropbox, or any other file supporting base, for a fee of $50, plus Goods and Service Tax, per request. The request from the client must be made within one year from the date of completion.

We are global specialists in the field of graphic and web design and create work for international clients using contemporary communication methods such as Skype, Dropbox, email, and chat in addition to traditional methods such as the telephone.

For projects over $1,000, a 50 percent deposit is required to commence work. For projects less than $1,000, the client agrees to pay the full amount to commence any design project requested. Our team then starts the research with the resources allocated.

During registration, users create an identity (user ID). The user ID includes certain information, including the sector in which the user practices his activity. This information may not be considered confidential.

Users must ensure the confidentiality of their user ID, their IDs, and their password. Users must immediately notify KLOG Logos and Designs if they believe or suspect (i) the theft or loss of their user ID, ID, or password, or (ii) any unauthorized use of user IDs or password. In this event, KLOG Logos and Designs may impose additional security measures on its users.

If an unauthorized person obtains access to the site following an act of omission of a user, the user will have to do his best to identify the source and the manner in which this access was obtained and promptly inform KLOG Logos and Designs. Users will cooperate and assist in any investigation of unauthorized access.

KLOG grants and ensures the access of the users to all their personal information until the year following the creation of their personalized logo. If the users do not have access to the site after this delay, KLOG may delete this information.

To open a KLOG account or to use the KLOG services, the user must communicate to KLOG with his/her name, address, telephone number, and email address. This information is necessary to be able to provide the services, issue a new password in case of loss or forgetfulness, and contact the user if necessary in the context of account management or KLOG services.

When the user accesses KLOG using a mobile device, KLOG can retrieve and store information related to the connection on this device (including its identification number) and geolocation to provide services.

It is agreed that neither KLOG Logos and Designs nor its affiliates shall at any time either during the continuance of the work outlined or thereafter, except in the course of their duties, divulge any of the confidential affairs of the client or any of its clients or associated companies to anyone whatsoever without the previous consent in writing of the client.

Graphic design, strategy, photography, TVC, illustration, and marketing are all highly creative and subjective art forms. As such KLOG Logos and Designs takes every possible care with professional advice offered and any suggested creative concepts and/or their implementation, however, KLOG cannot be held responsible for variations between expectation and outcome.

All information contained in this website is intended for general information purposes only. The information is provided by KLOG Logos and Designs. We try to keep the information up to date and ensure that it is correct, however, we make no warranties of any kind concerning the accuracy, completeness, suitability, reliability, or availability of the information contained in this website, or any products, services, links, or graphics that may be found on this website. Use this information at your own risk. KLOG will not be held liable for any loss or damage, or loss of data from your use of this website, or in connection with this website. This includes indirect or consequential loss or damage. KLOG has no control over websites linked to on this website but our own.

Those third-party websites are under the control of their owners, and KLOG will not be held liable for your use of those websites. By linking to these sites, we are not endorsing or recommending any information or views expressed in the content on those sites.